Garrow Lusk

All ten documents were read. The order form signed 15 Jun 2026 governs: Starter at £20k per year from 22 Jun 2026 to 21 Jun 2027, with 99.5% availability and a 4 business hour P1 response. Two drafts and two earlier proposals are superseded, and no customer signatory is named.

Executed: The order form signed 15 Jun 2026 sets Starter at £20k per year from 22 Jun 2026 to 21 Jun 2027, billed annually in advance. It licenses up to 15 users and 4 external data connectors.

Executed: The MSA, the DPA and the first order form were signed on 8 Jun 2023, followed by order forms signed 10 Jun 2024 and 5 Jun 2025. Nell Ashcombe signed every one for BB-Demo, and Garrow Lusk's signatory appears only as "Authorised Representative".

Open items: Proposal v1 of 11 Apr 2023 and the MSA v2 draft of 11 May 2023 are drafts, and the final proposal of 14 Apr 2023 is an offer. The executed paper supersedes all three. The onboarding plan of 24 Jun 2023, owned by Callie Brennan, is a delivery schedule, not a contract.

Contradictions: Both proposals price Starter at £18k, while the current order form says £20k. The 8 Jun 2023 order form explains the gap: the lower price was a 10% first-term discount, and it ended with that term.

Contradictions: Both proposals promise nightly refresh by 07:00 UK time, but every executed order form says 07:00 customer local time. The MSA v2 draft shows no figure that differs from the signed MSA.

Commitments: The 15 Jun 2026 order form commits to 99.5% uptime per calendar month, a P1 first response within 4 business hours and refresh by 07:00 customer local time on business days. It gives a 5% service credit for availability misses and requires payment within 30 days of invoice date.

Commitments: The DPA of 8 Jun 2023 commits BB-Demo to encryption, access controls and incident response procedures. It also bars sub-processors without prior written consent.

Gaps: The signed MSA states a term of 22 Jun 2023 to 21 Jun 2024 with no renewal clause, and the DPA runs for the MSA term plus 30 days. No document shows how either one extends to cover the later order forms.

Gaps: The current order form states no renewal clause or notice period, so it is unclear whether the MSA's 90 days' written notice applies. Under the price book, this v1 customer moves to v2 list (Starter +12.8%) at its next renewal, but no document records this.

AI · claude-opus-5-5 · 12 Oct 2026