Ashlowe Medical Group

Ashlowe Medical Group has three documents, all read: a security questionnaire and two Growth tier proposals priced at £62,000 for the first year. None is executed, so no contracted price, term or service level is on file.

Executed: no document for Ashlowe Medical Group has a stored status of executed, so there are no contracted terms on file. The two proposals say an order form under the Master Service Agreement would follow, and no order form is held.

Open items: the draft Proposal v1 of 29 Aug 2025 and the final Proposal of 3 Sep 2025 both offer the Growth tier. Both state £62,000 for the first year (implementation plus subscription), £50,000 a year from year two, and an eight-week implementation.

Open items: both proposals state 99.5% availability with a four-hour first response. The standard Growth P1 first response is one business hour, and neither proposal says whether four hours applies to P1 or to all tickets.

Contradictions: no figure differs between the draft of 29 Aug 2025 and the final proposal of 3 Sep 2025. The final adds up to eight connectors, up to forty users and quarterly QBRs, which the draft read does not mention.

Contradictions: the Security Questionnaire of 19 Aug 2025 says SAML/SSO is available on request without naming a tier. SSO is an Enterprise feature, so this may conflict with the Growth tier offered in both proposals.

Commitments: there are no live obligations, because nothing is executed. The questionnaire states a nightly refresh by 07:00 each business day (UK time), incident notification within 4 business hours, and support access only with prior written consent; these are answers, not contract terms.

Gaps: the documents do not show whether Ashlowe Medical Group accepted either proposal, signed an order form, or started a term. They show no start date, renewal date, discount, payment terms or signatory.

Gaps: the questionnaire refers to a Data Processing Agreement addendum for healthcare organisations, but no such addendum is held. The account lead should confirm with Lewis Kerr whether an executed order form exists elsewhere.

AI · claude-opus-5-5 · 11 Oct 2026