Skovdal Software
What the paper says
Document roll-up
Current to 11 Oct 26The executed Starter order form of 17 Jan 2025 sets £17,550 a year after a 10% first-term discount, from 1 Feb 2025 to 31 Jan 2026. The signed MSA auto-renews, but no document shows what happened after 31 Jan 2026, and the signature lines are blank.
Executed: Three documents are executed, all dated 17 Jan 2025: the order form, the Master Services Agreement and the Data Processing Agreement. The order form sets a Starter subscription for 1 Feb 2025 to 31 Jan 2026.
Price: The order form prices the subscription at £17,550 after a 10% discount on £19,500, plus a £6,000 implementation fee. Its total order value is £23,550.
Service levels: The order form sets 99.5% availability, a P1 first response of 4 business hours and a nightly refresh complete by 07:00 customer local time on business days. An availability breach earns a 5% service credit.
Open items: The draft MSA v2 of 30 Dec 2024 is unsigned and superseded by the signed MSA. The Starter proposals of 10 Dec 2024 (draft) and 13 Dec 2024 (final) carry the same £23,550 total and state no service levels.
Contradictions: The draft MSA v2 of 30 Dec 2024 leaves limitation of liability "to be reviewed and agreed". The signed MSA caps direct damages at the amounts paid or payable in the preceding 12 months.
Renewal wording: The signed MSA auto-renews unless either party gives 90 days' written notice. The signed order form states no renewal mechanism.
Connector timing: The order form commits all connectors live within 4 weeks of the Start Date. The onboarding plan of 4 Feb 2025 gives only "a few business days of credentials received", with no fixed day count.
Commitments: These live obligations come from the executed paper.
- service levels and service credits in the order form
- connector delivery and annual billing in advance, Net 30 days
- the 90-day non-renewal notice and the liability cap in the MSA
- prior written consent for sub-processors, and return or deletion of data, in the DPA
Gaps: The first term ended on 31 Jan 2026. No document shows whether it renewed, at what price, or whether notice was served.
Signatures: The signature and name lines on the executed MSA and order form are blank, so the documents do not show who signed for either side. The onboarding plan is dated 4 Feb 2025 yet asks for confirmation before 1 Feb 2025.
Coverage: All seven documents held were read.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance, Net 30 daysSource: doc_027_006
- End2026-01-31Source: doc_027_006
- Price£17,550 a year after a 10% first-term discount, plus £6,000 implementation£17,550 a year after a 10% first-term discount, plus £6,000 implementation · Source: doc_027_006
- Service levels["Availability 99.5%", "P1 first response 4 business hours", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 5% of one month's subscription fee per month of availability breach"]["Availability 99.5%", "P1 first response 4 business hours", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 5% of one month's subscription fee per month of availability breach"] · Source: doc_027_006
- Start2025-02-01Source: doc_027_006
- Term months12Source: doc_027_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft master services agreement, Starter draft · contract · 30 Dec 2024
- Starter subscription master agreement executed · contract · 17 Jan 2025
- Signed data processing agreement executed · dpa · 17 Jan 2025
- Starter order form, first term executed · order form · 17 Jan 2025
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 4 Feb 2025
- Proposals (2)
- Draft Starter tier proposal draft · proposal · 10 Dec 2024
- Starter tier sales proposal issued · proposal · 13 Dec 2024
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Skovdal Software - Master Services Agreement v2 | Skovdal Software - Master Services Agreement (signed) | The draft MSA v2 of 30 Dec 2024 leaves limitation of liability to be agreed. The signed MSA caps direct damages at the amounts paid or payable in the preceding 12 months. |
| Skovdal Software - Master Services Agreement (signed) | Skovdal Software - Order Form (signed) | The signed MSA auto-renews unless 90 days' written notice is given. The signed order form states no renewal mechanism or auto-renewal. |
| Skovdal Software - Order Form (signed) | Skovdal Software - Onboarding Plan | The order form commits all connectors live within 4 weeks of the Start Date. The onboarding plan of 4 Feb 2025 says connectors are live within a few business days of credentials received. |