Discovery call

Email thread

Logistical thread: Matteo Ricci proposed a discovery call, Sandra Kühn said she was interested and suggested early next week, and Matteo promised to confirm a time. No time is fixed in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Logistical thread: Matteo Ricci proposed a discovery call, Sandra Kühn said she was interested and suggested early next week, and Matteo promised to confirm a time. No time is fixed in the thread.

Ask: Matteo pitched one place to search across data for customer service and operations teams.

Customer view: Sandra said she was interested and asked what times were available. She gave no detail on pain points.

Next: Matteo to confirm a time and send the invite. The thread ends with BG-Demo owing the next message.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typesales

Messages3

First message2025-12-01

Last message2025-12-05

Emailmade from

Messages

Matteo Ricci 1 Dec 2025 12:40
to Sandra Kühn
Hi Sandra, I wanted to follow up on our earlier conversation. I think the brain could be really useful for your customer service and operations teams, giving you one place to search across all your data instead of jumping between systems. Would you be available for a discovery call next week? We can work around your schedule. Best regards, Matteo
Sandra Kühn 2 Dec 2025 11:41
to Matteo Ricci
Matteo, Thanks for reaching out. Yes, I'm interested. Early next week would work well for me. What times do you have available? Sandra Kühn Head of Customer Service
Matteo Ricci 5 Dec 2025 14:48
to Sandra Kühn
Perfect, Sandra. Let me confirm a time and I'll send the calendar invite. Looking forward to our conversation. Best regards, Matteo

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help