Collections connector sync issue

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Eoin Hegarty reported about two hundred records missing after a collections connector refresh. A service role change on the customer side was the cause. He restored the permissions and the full dataset returned.

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What this says

As at Fri 9 Oct 2026

Eoin Hegarty reported about two hundred records missing after a collections connector refresh. A service role change on the customer side was the cause. He restored the permissions and the full dataset returned.

Ask: Eoin raised a support ticket about the collections connector. Kate Ormerod asked whether there were log errors or a slow refresh.

Customer view: Eoin diagnosed the cause himself, a permissions change to a service role, and confirmed the fix on 22 Apr 2026. His tone is cooperative.

Next: this is connector sync and access, not a product fault. Role changes on the customer side can leave the brain stale without any error showing.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Messages4

First message2026-04-15

Last message2026-04-22

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Kate Ormerod 15 Apr 2026 13:00
to Eoin Hegarty
Hi Eoin, I have your support ticket about the collections connector. I can see a recent sync completed. Are you seeing errors in the logs, or is the refresh running slowly? Cheers, Kate Ormerod Support Engineer
Eoin Hegarty 17 Apr 2026 09:06
to Kate Ormerod
Hi Kate, The refresh ran but about two hundred records from yesterday aren't showing. No error messages, so I suspect a permissions issue. We updated a service role last week. Eoin
Kate Ormerod 20 Apr 2026 10:58
to Eoin Hegarty
Good thinking. Can you check that the connector service account still has read access to the collections table? Once you confirm that's right, I'll run a manual refresh and we should get the missing records. Cheers, Kate
Eoin Hegarty 22 Apr 2026 17:24
to Kate Ormerod
Kate, You were right. The permissions had been changed. I've restored them and the full dataset is back. Thanks, Eoin

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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