Starter tier proposal

Email thread

Jordan Pike proposed the Starter tier at £28k for implementation and the first year's subscription. CFO Jeff Hollander replied on 1 Jun 2026 to move forward and asked for the order form.

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What was said

What this says

As at Fri 9 Oct 2026

Jordan Pike proposed the Starter tier at £28k for implementation and the first year's subscription. CFO Jeff Hollander replied on 1 Jun 2026 to move forward and asked for the order form.

Ask: Kayla Ramirez asked whether the 15 user limit is a hard cap and how flexible the starting connectors are. Jordan said the limit is soft and BG-Demo would help pick the four connectors.

Customer view: Jeff, the CFO, said the parties were aligned and asked for the order form. This is agreement to a proposal, not executed paper.

Next: The order form is the open item.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2026-05-28

Last message2026-06-01

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Messages

Jordan Pike 28 May 2026 16:32
to Jeff Hollander, Kayla Ramirez, Melinda Ochoa
Jeff, Kayla, Melinda, Following up after the demo last week. The team seemed really engaged with how it could help you connect support tickets to product usage - that's where the value sits. I've put together a proposal for Starter tier: one team, up to 15 users and four connectors. The total investment is £28,000 for implementation and the first year's subscription. What questions do you have? Thanks, Jordan
Kayla Ramirez 29 May 2026 11:02
to Jordan Pike
Jordan, Thanks for this. Quick questions: is the 15 user limit a hard cap? And how much flexibility do we have on which connectors we start with? Looks good overall. Kayla
Jordan Pike 29 May 2026 12:11
to Jeff Hollander, Kayla Ramirez, Melinda Ochoa
Jeff, Kayla, Melinda, Good questions. The 15 users is a soft limit - you can go above it, but if you're consistently over we'd look at upgrading you to Growth. On connectors, we'll help you pick the four that will give you the most value based on your stack. Can we set up a quick call with Jeff to walk through the commercial terms and next steps? Thanks, Jordan
Jeff Hollander 1 Jun 2026 12:53
to Jordan Pike
Jordan, Looks like we're aligned. Let's move forward as proposed. Can you send over the order form? Jeff

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

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