Next steps on your Starter proposal

Email thread

Sales thread: after a call, Sophie Ling sent a Starter proposal for £26k. Maureen Ellis asked how the cost splits between now and later, then said she would review with William Coultas and revert early the following week.

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What was said

What this says

As at Fri 9 Oct 2026

Sales thread: after a call, Sophie Ling sent a Starter proposal for £26k. Maureen Ellis asked how the cost splits between now and later, then said she would review with William Coultas and revert early the following week.

Ask: Maureen Ellis, Finance Manager, wanted to know whether the cost is all upfront or split. Sophie Ling said the implementation fee is charged at signature and the annual subscription payment begins then too.

Customer view: Maureen called the answer helpful but made no commitment. The thread does not say what the £26k covers, and William Coultas, Chief Executive, did not write.

Next: Maureen is to review with William and reply. Owen Tallis is available for terms.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typesales

Messages4

First message2025-09-05

Last message2025-09-10

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Messages

Sophie Ling 5 Sep 2025 18:02
to William Coultas, Maureen Ellis
William and Maureen, Thank you for the time on the call today. I'm excited about the potential here. The Starter tier would give you a single team and four connectors, perfect for getting your support function up and running. I've attached a proposal for £25,500 and order form. Do let me know if you have questions or want to discuss the terms. Best, Sophie
Maureen Ellis 8 Sep 2025 08:46
to Sophie Ling
Sophie, I've looked at the proposal. I need to understand how the cost breaks down: is it all upfront, or do we pay some now and some later? Maureen
Sophie Ling 9 Sep 2025 15:55
to William Coultas, Maureen Ellis
Maureen, Good question. The implementation fee is charged upfront at signature, and the annual subscription payment begins then too. You'll find the detail in the order form. Owen is cc'd if you want to discuss any terms. Best, Sophie
Maureen Ellis 10 Sep 2025 14:19
to Sophie Ling
Sophie, That's helpful. I'll review with William and get back to you early next week. Maureen

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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