Wellbrook implementation kickoff

Email thread

Callie Brennan asked Rakesh Solanki for the systems to connect and admin credentials. He named three: helpdesk, CRM and accounting, and sent them within two days. A Tuesday kickoff was proposed with no reply shown.

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What was said

What this says

As at Fri 9 Oct 2026

Callie Brennan asked Rakesh Solanki for the systems to connect and admin credentials. He named three: helpdesk, CRM and accounting, and sent them within two days. A Tuesday kickoff was proposed with no reply shown.

Ask: On 13 May 2024 Callie Brennan asked for a list of systems with admin credentials before switching on the refresh. Rakesh Solanki, the Systems Administrator, answered the same day.

Customer view: He was prompt and cooperative. The credentials arrived by 15 May 2024 and Callie said they map cleanly.

Next: Callie proposed kickoff the following Tuesday. The thread ends without Rakesh confirming.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2024-05-13

Last message2024-05-15

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Messages

Callie Brennan 13 May 2024 15:42
to Rakesh Solanki
Hi Rakesh, Great to have Wellbrook on board. Before we switch on the refresh, what I need from your side is a list of the systems we're connecting to, with admin credentials for each. Once I have those, we can schedule the kickoff call. Thanks, Callie
Rakesh Solanki 13 May 2024 17:30
to Callie Brennan
Hi Callie, I'll get that together. We have three systems: the helpdesk, the CRM and the accounting system. I'll email you the credentials tomorrow morning. Cheers, Rakesh
Callie Brennan 15 May 2024 15:07
to Rakesh Solanki
Thanks, Rakesh. Got them, and they map cleanly. Let's book the kickoff for next week. How does Tuesday work for you? Thanks, Callie

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