Order form, Starter renewal 2026

Email thread

Tom Ashdown sent the Starter renewal order form at £22k on 9 Sep 2026. On 14 Sep 2026 Jonathan Marsden asked why he must sign at a higher rate than £20k and said he does not recall the January notice.

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What was said

What this says

Current to 13 Oct 26

Tom Ashdown sent the Starter renewal order form at £22k on 9 Sep 2026. On 14 Sep 2026 Jonathan Marsden asked why he must sign at a higher rate than £20k and said he does not recall the January notice.

Ask: Tom sent the order form for a one-year renewal effective 22 Sep 2026 at £22k.

Customer view: Jonathan, the Managing Director, questions the higher rate against his current £20k contract and says he does not recall notice in January. He asks Tom to walk him through it.

Next: the thread ends with his question. It does not show a reply or a signed order form.

AI · claude-sonnet-5-5 · 13 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-09-09

Last message2026-09-14

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Messages

Tom Ashdown 9 Sep 2026 16:29
to Jonathan Marsden
Jonathan, Order form attached for your renewal effective 22 Sep 2026. One year at £22,000 on the new pricing. Let me know if you have any questions. Cheers, Tom
Jonathan Marsden 14 Sep 2026 08:47
to Tom Ashdown
Tom, I need to understand why we're being asked to sign at the higher rate when our current contract was £19,500. The renewal letter from Marcus said the price change applies to renewals "from July onwards", but he also said I'd get notice back in January. I don't recall that. Can you walk me through this? Jonathan

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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