Follow-up, Sandbox environment

Email thread

After a ticket about sandbox access, Olivia Grant explained Sandbox is not on Starter and floated an Enterprise upgrade. Shannon Lockwood said they probably don't need it now, and the ticket was closed.

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What was said

What this says

Current to 13 Oct 26

After a ticket about sandbox access, Olivia Grant explained Sandbox is not on Starter and floated an Enterprise upgrade. Shannon Lockwood said they probably don't need it now, and the ticket was closed.

Ask: Shannon raised sandbox access in a support ticket. Olivia confirmed it is an Enterprise add-on only and suggested raising an upgrade with Marcus Bell or Tom Ashdown.

Customer view: Shannon, a Resourcing Coordinator, said they probably don't need it at the moment and asked to leave it. The need is parked, not rejected for good.

Next: no action is open. Revisit only if the customer's need changes.

AI · claude-sonnet-5-5 · 13 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-01-08

Last message2026-01-14

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Messages

Olivia Grant 8 Jan 2026 12:37
to Shannon Lockwood
Hi Shannon, I'm following up on your ticket from last week about sandbox access. We don't currently offer a Sandbox environment on the Starter plan, it's an Enterprise add-on only. I wanted to make sure that was clear. Would an Enterprise upgrade be something worth discussing with Marcus or Tom? Thanks, Olivia
Shannon Lockwood 9 Jan 2026 12:25
to Olivia Grant
Hi Olivia, Thanks for clarifying. We probably don't need it at the moment. Let's leave it for now. Shannon
Olivia Grant 14 Jan 2026 09:06
to Shannon Lockwood
No problem. I'll close this ticket. If that changes, just let us know. Thanks, Olivia

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