Renewal coming up, 22 September 2025

Email thread

Marcus Bell opened renewal talks on the Starter plan at £20k. Jonathan Marsden, the managing director, said the brain is useful, named Shannon as a regular user, and agreed to a call in mid-July.

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What was said

What this says

Current to 13 Oct 26

Marcus Bell opened renewal talks on the Starter plan at £20k. Jonathan Marsden, the managing director, said the brain is useful, named Shannon as a regular user, and agreed to a call in mid-July.

Ask: Marcus asked for 30 minutes to show usage and discuss renewal ahead of the contract end on 22 Sep 2025.

Customer view: Jonathan was positive and open to talking. His praise rests on Shannon's use, so value depends on one named person.

Next: Marcus is to coordinate dates with Tom Ashdown and send them over.

AI · claude-sonnet-5-5 · 13 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages3

First message2025-06-24

Last message2025-06-25

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Messages

Marcus Bell 24 Jun 2025 16:33
to Jonathan Marsden
Hi Jonathan, I wanted to reach out because your contract with us comes to an end on 22 Sep 2025, that's about three months away. I'd like to start the conversation about renewal now rather than leaving it to the last minute. I've pulled the numbers, and your Starter plan is currently at £19,500 annually. Before we talk renewal, shall we book 30 minutes so I can show you how the team has been using the brain and what we might do next? Happy to jump on a call at your convenience. Thanks, Marcus
Jonathan Marsden 24 Jun 2025 18:10
to Marcus Bell
Hi Marcus, Thanks for the heads-up. Yes, let's talk. We've found the brain useful, Shannon in particular has been pulling data from it regularly. I'm open to a call mid-July if that works for you. Jonathan
Marcus Bell 25 Jun 2025 10:54
to Jonathan Marsden
Perfect, Jonathan. I'll coordinate with Tom on some dates for mid-July and send them over tomorrow. Looking forward to catching up. Cheers, Marcus

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