Notes from our check-in

Email thread

Marcus Bell reported active users down around a fifth against 40 licensed users. Cerys Llewellyn put it down to summer absence and accepted a session on per-operator views for the day-to-day team.

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As at Fri 9 Oct 2026

Marcus Bell reported active users down around a fifth against 40 licensed users. Cerys Llewellyn put it down to summer absence and accepted a session on per-operator views for the day-to-day team.

Ask: Marcus offered a short session on the per-operator views after reporting the usage dip, one ticket and up-to-date invoices.

Customer view: Cerys said the numbers matched what she sees, blamed summer leave and a few people still getting used to it, and asked for slots for next week.

Next: Marcus owes her a couple of slots. The dip is explained but not yet proven temporary.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-09-16

Last message2025-09-16

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Marcus Bell 16 Sep 2025 10:48
to Cerys Llewellyn
Hi Cerys, Thanks for your time on the call. I've pulled the numbers and here's a quick summary: - Active users are down a little on last quarter, around a fifth, against 40 licensed users. - Support has been quiet: one ticket this month and nothing high priority. - Invoices are all up to date. On the usage dip, would it help if I ran a short session for your team on the per-operator views? Happy to jump on a call whenever suits. Thanks, Marcus
Cerys Llewellyn 16 Sep 2025 11:14
to Marcus Bell
Hi Marcus, Thanks, that matches what I'm seeing. A couple of the team were away over the summer and a few are still getting used to it. A session would help, and let's start with the team who'll use it day to day. Can you suggest a couple of slots for next week? Diolch, Cerys

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