What was said
What this says
As at Fri 9 Oct 2026Marcus Bell asked Cerys Llewellyn for a 30-minute check-in before the 24 Jul 2025 renewal. Cerys agreed and proposed Friday 10:00. Marcus missed her note and moved it to Monday at 10:00. Logistical thread.
Ask: Marcus wanted to walk Cerys through Penmaen's usage numbers before the renewal.
Customer view: Cerys welcomed it and said her team had been asking about it too. She offered Friday morning at 10:00.
Next: Marcus apologised for a slow reply, as Friday had passed, and proposed Monday at 10:00 with an invite and screen share. The thread has no customer confirmation of Monday.
The thread
Updated 9 Oct 26Typecs
Messages3
First message2025-07-02
Last message2025-07-04
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Messages
- Marcus Bell 2 Jul 2025 15:09Hi Cerys, I'd like to get a check-in in the diary before the renewal on 24 Jul 2025. I've pulled the numbers for Penmaen's usage and would like to walk you through them. Shall we book 30 minutes? I'm free Thursday or Friday this week, mornings are easiest for me. Thanks, Marcus
- Cerys Llewellyn 2 Jul 2025 16:42Hi Marcus, Thanks for this, and yes, that would be useful. My team have been asking me about it too. Thursday is full for me, but Friday morning could work. Could you do 10:00? Diolch, Cerys
- Marcus Bell 4 Jul 2025 11:29Hi Cerys, Sorry for the slow reply, I missed your note yesterday. Friday morning has gone now, so how about Monday at 10:00? I'll send an invite and share my screen to go through the usage side. Thanks, Marcus
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