Check-in call: finding a time

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Marcus Bell proposed a Growth check-in; Cerys Llewellyn accepted, said the team see usage moving the right way, and asked whether the brain can flag leisure operators at the edge on renewals earlier.

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As at Fri 9 Oct 2026

Marcus Bell proposed a Growth check-in; Cerys Llewellyn accepted, said the team see usage moving the right way, and asked whether the brain can flag leisure operators at the edge on renewals earlier.

Ask: Cerys agreed a Thursday morning slot after 10:00 and added a topic: which leisure operators are at the edge on renewals, and whether the brain can flag them earlier.

Customer view: positive. She says the team have told her usage is moving the right way.

Next: Marcus to hold the call and be ready to discuss early renewal flagging, which could be met with pages or dashboards on the Growth tier.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-03-12

Last message2025-03-12

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Marcus Bell 12 Mar 2025 15:24
to Cerys Llewellyn
Hi Cerys, I'd like to book our next check-in on the Growth account. I've pulled the numbers for the last quarter and there's some good movement I'd like to show you. Shall we book half an hour next week? I'll share my screen and walk through: - how usage is trending across the team - the tickets raised recently - anything you'd like the brain to answer that it doesn't yet Happy to jump on a call whenever suits. Thanks, Marcus
Cerys Llewellyn 12 Mar 2025 18:02
to Marcus Bell
Hi Marcus, Lovely, thank you. Good to hear usage is moving the right way, the team have been telling me the same. Thursday morning next week works, anytime after 10:00. One thing I'd like to cover: which of our leisure operators are at the edge on renewals, and whether the brain can flag them earlier for us. Diolch, Cerys

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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