Renewal order form for signature

Email thread

Lewis Kerr sent Cian O'Leary the Starter renewal order form at £22k for the same 15 users. Cian asked for the headline and any reduction. Lewis said the first-term discount cannot be repeated. No signature is shown in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Lewis Kerr sent Cian O'Leary the Starter renewal order form at £22k for the same 15 users. Cian asked for the headline and any reduction. Lewis said the first-term discount cannot be repeated. No signature is shown in the thread.

Ask: Cian wanted the cost, whether anything came off it, and confirmation of 15 users. He pressed for the headline rather than the detail.

Customer view: Cian's questions suggest price sensitivity. The evidence does not show a reply to the answer that the first-term discount ends.

Next: The form is with Cian unsigned. The current term runs to 17 Sep 2026, so signature is the open item.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-08-20

Last message2026-08-21

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Messages

Lewis Kerr 20 Aug 2026 12:06
to Cian O'Leary
Hi Cian, The renewal order form for Clashmore's Starter subscription is ready for your signature. To put a number on it, the order form total is £22,000, with the VAT position stated on the form itself. It is co-termed to your renewal, so the current term runs to 17 Sep 2026 and the new one follows on. If you can sign by Monday I will have it filed before the date we have pencilled in, 24 Aug 2026. Kind regards, Lewis
Cian O'Leary 20 Aug 2026 13:37
to Lewis Kerr
Lewis, Give me the headline. What's that cost, and is there anything off it? Same 15 users? Cian
Lewis Kerr 21 Aug 2026 08:02
to Cian O'Leary
Hi Cian, The headline: £22,000 total, same Starter tier, same 15 users. The first-term discount you had last year was for that term only, so I cannot repeat it on a renewal. I would rather be straight with you than promise something I cannot put on the form. If it helps, I am happy to talk it through by phone before you sign. Otherwise the form is with you now and I'll send that over again today if it has got lost. Kind regards, Lewis

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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