Training session for the university hospitals team
Email thread Kaltenbrunn Medizintechnik · cs
Logistical thread: Laura Penhaligon proposed a practical training session for key accounts. Jana Fischer replied that six or eight people would attend, prefers afternoons, and will check whether complaints handling joins.
What was said
What this says
As at Fri 9 Oct 2026Logistical thread: Laura Penhaligon proposed a practical training session for key accounts. Jana Fischer replied that six or eight people would attend, prefers afternoons, and will check whether complaints handling joins.
Ask: Key accounts wanted a training session on the brain, focused on university hospitals. Laura suggested a short, practical session using the customer's own data.
Customer view: Jana agreed it sounds right and gave attendance and timing. She will check whether complaints handling would like to join.
Next: Jana is to confirm the wider attendance by the end of the week; the date of the session is not yet set.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 30 Jun 2026 12:35Hi Jana, Kai mentioned that you and your colleagues in key accounts would like a training session on the brain, focused on the university hospitals. I would suggest a short, practical session: how to ask about a hospital's devices, open service tickets and contract position in one go, using your own data. It would help to know how many people will join and whether you would prefer a morning or an afternoon. Your licence covers 150 users, so there is plenty of room if other teams want to listen in. Kind regards, Laura Penhaligon Implementation Consultant, BG-Demo
Jana Fischer 1 Jul 2026 17:31Hello Laura, Thank you, that sounds right. I think around six or eight of us from key accounts would attend, and afternoons are better because mornings are full of customer calls. I will check with a colleague whether complaints handling would like to join too, and let you know by the end of the week. Best regards, Jana