Finding a time for a first conversation
Email thread Kaltenbrunn Medizintechnik · sales
Matteo Ricci asked Christina Möller for a one-hour discovery call. She agreed, offered slots and set a condition: every answer must show its source. Scheduling plus a firm requirement.
What was said
What this says
As at Fri 9 Oct 2026Matteo Ricci asked Christina Möller for a one-hour discovery call. She agreed, offered slots and set a condition: every answer must show its source. Scheduling plus a firm requirement.
Ask: Matteo wanted an hour on devices, service tickets, contracts, who needs the data and hosting.
Customer view: Christina agreed and will send an agenda. She wants to know which device, which hospital and the source for each answer, since engineers will not accept a figure without one.
Next: Matteo should confirm a slot and prepare a source-traceable demo.
The thread
Updated 9 Oct 26Messages
Matteo Ricci 12 Dec 2025 16:36Dear Christina, Thank you for the time you gave me earlier. As discussed, I would like to set up a first discovery call, so that I understand how field service, key accounts and complaints work today at Kaltenbrunn Medizintechnik and what you would want from a single view of each hospital. I would rather agree the scope with you before we meet, so let me confirm the plan in writing. I would ask for about an hour. I would like to cover the systems your teams use for devices, service tickets and contracts, who needs to see the data, and where it needs to be hosted. Could you suggest two or three slots early next week? I am happy to work around your calendar, and I can bring a colleague if you want someone from the technical side on the call. Best regards, Matteo Matteo Ricci Account Executive, BG-Demo
Christina Möller 15 Dec 2025 11:00Dear Matteo, Thank you for your note. An hour is fine for us. I can offer Wednesday at 10:00 or Thursday at 14:00 this week. If neither works for you, Friday morning is possible as well. I will send a written agenda the day before, so that we use the time well. Two points I would like to have on it already: which device, which hospital, and what is the source for each answer. Our engineers will not accept a figure without a source, and neither will I. Please confirm which slot suits you, and I will write the invitation. I will also take the minutes and send them to you afterwards, so that we can agree the next step. Viele Grüße, Christina Christina Möller Head of Field Service Operations, Kaltenbrunn Medizintechnik