Rescheduling the onboarding working session

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Hamza asked for a session to close helpdesk connector access and dashboard ownership. Sana offered Thursday afternoon; helpdesk access is unanswered and dashboard ownership needs her manager's confirmation.

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As at Fri 9 Oct 2026

Hamza asked for a session to close helpdesk connector access and dashboard ownership. Sana offered Thursday afternoon; helpdesk access is unanswered and dashboard ownership needs her manager's confirmation.

Ask: Hamza wanted to close two open items, helpdesk connector access and who owns the dashboards, and feared losing momentum.

Customer view: Sana was cooperative but constrained by a reporting deadline. She has asked Adrian's team about access, has no answer, and would confirm dashboard ownership with her manager.

Next: Hamza will send an invite for Thursday afternoon and can start with the CRM, leaving the helpdesk connector for later.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-05-26

Last message2026-05-27

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Hamza Akhtar 26 May 2026 12:13
to Sana Rahman
Hi Sana, Thanks for your time on the last call. I've written up what we agreed, but two things are still open: access for the helpdesk connector and who on your side will own the dashboards once they are built. I'd like to hold a short session this week to close those. Are you able to do Wednesday or Thursday? I'm worried we lose momentum if it slips past the end of the week. Thanks, Hamza
Sana Rahman 27 May 2026 08:28
to Hamza Akhtar
Hamza, Wednesday is difficult, I have a reporting deadline. Thursday afternoon would work. On the helpdesk access, I've asked Adrian's team, but I don't have an answer yet. Dashboard ownership is probably me for now, though I'd want to confirm that with my manager. Sana
Hamza Akhtar 27 May 2026 09:00
to Sana Rahman
Thanks Sana. Thursday afternoon is fine, I'll send an invite shortly. If the helpdesk access hasn't come through by then we can start with the CRM and leave that connector for later. Hamza

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