Your BB-Demo renewal and how the brain is being used

Email thread

Amara Obi gave Steven Holroyd, Finance Director, renewal notice for the Growth subscription (£44k, 40 users, ends 3 Apr 2026) and flagged a usage dip. Steven wants to know who uses it and what it saves.

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Current to 14 Oct 26

Amara Obi gave Steven Holroyd, Finance Director, renewal notice for the Growth subscription (£44k, 40 users, ends 3 Apr 2026) and flagged a usage dip. Steven wants to know who uses it and what it saves.

Ask: Amara wants a half-hour call to understand who gets value. Steven replied on 7 Jan 2026 that he needs a reason to keep paying for forty seats if fewer people use it.

Customer view: open and not hostile, but value-focused. He asks for the renewal in good time with no surprises on the figures.

Next: build a value case by team and person, and send the renewal early.

AI · claude-sonnet-5-5 · 14 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages2

First message2026-01-02

Last message2026-01-07

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Messages

Amara Obi 2 Jan 2026 14:00
to Steven Holroyd
Hello Steven, Happy new year. I'm writing as your Customer Success Manager to give you proper notice that your Growth subscription is up for renewal. The contract ends on 3 Apr 2026, and the current annual subscription is £44,000 with 40 licensed users. I want to be straight with you: here's what the numbers say. Usage has dipped over the last quarter, and fewer people are logging in than I would like to see. I'd rather you heard that from me now than found it out at renewal. Before we talk about the renewal itself, I'd like to understand who in your teams is getting value and who isn't, and what would make it worth more to you. Sophie is copied as she looks after the commercial side. Could we find half an hour in the next couple of weeks? Best, Amara
Steven Holroyd 7 Jan 2026 17:02
to Amara Obi
Amara, Thanks for the notice. Appreciate you being upfront about usage. My question is the same as always: who's using it, and what does it save us? If fewer people are on it, I'll need a reason to keep paying for forty seats. Happy to talk. Send me the renewal in good time, with no surprises on the figures. Steven Holroyd

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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