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Support ticket: Kelly Swainston reported a gap in the returns view ahead of a service review. Connor Webb ran a refresh on 10 Jul 2025 and the view matched source data; ticket marked resolved.

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Current to 14 Oct 26

Support ticket: Kelly Swainston reported a gap in the returns view ahead of a service review. Connor Webb ran a refresh on 10 Jul 2025 and the view matched source data; ticket marked resolved.

Ask: Kelly wanted the returns numbers right before a service review, and confirmed the gap was still showing.

Customer view: she was appreciative of the quick response and relies on the returns data for client reviews.

Next: Connor marks the ticket resolved and will pick it up if the gap reappears.

AI · claude-sonnet-5-5 · 14 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-07-07

Last message2025-07-10

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Connor Webb 7 Jul 2025 12:56
to Kelly Swainston
Hi Kelly, Thanks for raising this with us. I've looked into the issue your team reported and I think I have the cause. Could you confirm whether the returns view is still showing the gap you saw this morning? If it is, I'd like to run a refresh on our side and check it again with you. Kind regards, Connor Webb Support Engineer, BB-Demo
Kelly Swainston 7 Jul 2025 13:58
to Connor Webb
Hi Connor, Thanks for the quick response. Yes, still showing the gap, so please go ahead with the refresh. We have a service review coming up and I'd like the returns numbers right before then. Thanks, Kelly
Connor Webb 10 Jul 2025 14:11
to Kelly Swainston
Hi Kelly, Just to close this off: the refresh has run and the returns view now matches your source data. I've kept an eye on it for a few days and it has stayed in step. I'll mark the ticket as resolved, but do reply here if it reappears and I'll pick it straight up. Good luck with the review. Kind regards, Connor Webb Support Engineer, BB-Demo

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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