QBR follow-up and next steps
Email threadAfter the review call, Kenmure's CFO asked which figure is contracted and what the company gets if fewer people use the brain. Marcus Bell says £125k is the executed order form figure and will send the signed page.
What was said
What this says
Current to 14 Oct 26After the review call, Kenmure's CFO asked which figure is contracted and what the company gets if fewer people use the brain. Marcus Bell says £125k is the executed order form figure and will send the signed page.
Ask: Robert Lindsay wants the £125k confirmed against the executed order form, with a written reference. He also wants to understand what Kenmure gets for it if fewer people are using it.
Customer view: Active use is lower than last quarter, and the CFO is questioning value, not the invoice. Shona Baird and Alan Rennie owe views on teams and seats out of the 150 licensed users.
Next: Marcus will send the signed page and the usage breakdown by team, and has proposed a 30 minute session. No customer reply on that slot is in the thread.
The thread
Updated 9 Oct 26Messages
Marcus Bell 4 Sep 2026 16:37Hi all, Thanks for your time on the review call. A short note of what we covered so we all have the same version: - Active use of the brain is lower than last quarter, and we agreed that is worth understanding properly rather than explaining away. - Shona will check which teams have stopped asking questions and why. - Alan will confirm which seats are still needed out of the 150 licensed users. - I'll send a usage breakdown by team. The contract now runs to 27 Aug 2027 at £125,000 a year. Robert, if you want anything on that checked against the order form, just say. Thanks, Marcus
Robert Lindsay 7 Sep 2026 08:54Marcus, Thank you. Which figure is the contracted one? Your note says £125,000 a year. Please confirm that against the executed order form and send me the reference in writing. I'll also need to understand what we are getting for it if fewer people are using it. Robert Lindsay- Marcus Bell 7 Sep 2026 09:21Hi all, Robert, understood. I've checked and the £125,000 is the annual figure in the executed order form for the current term. I'll send you a copy of the signed page today so you can see it yourself. On the value question, I've pulled the numbers and I'll bring the usage breakdown by team to the next conversation. Shona and Alan, if you can send me your views on seats and teams by end of the week, I'll fold them in. Shall we book 30 minutes to go through it together? Thanks, Marcus