Renewal order form for signature

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Robert Lindsay questioned the £125k on the renewal order form against his current annual figure of £104k and wants a written breakdown before signing. Tom Ashdown promised it the same day.

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Current to 14 Oct 26

Robert Lindsay questioned the £125k on the renewal order form against his current annual figure of £104k and wants a written breakdown before signing. Tom Ashdown promised it the same day.

Ask: Robert asked what the £125k is made up of and whether it is an annual price, in writing, before he signs.

Customer view: he is cautious and will not sign until the figures are explained.

Next: Tom said he would send the breakdown on 17 Aug 2026. The evidence does not show it was sent or the form signed, and the term ends 27 Aug 2026.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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Messages3

First message2026-08-14

Last message2026-08-17

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Tom Ashdown 14 Aug 2026 09:11
to Robert Lindsay
Hi Robert, Please find the renewal order form for Kenmure's Enterprise subscription attached. The deal amount on it is £125,000, and it covers the 150 users you have today. Your current term ends on 27 Aug 2026, so we'd like to get it signed by Tuesday 18 Aug 2026 if we can. If you want to walk through it, let's get something in the diary. No drama either way. Cheers, Tom
Robert Lindsay 14 Aug 2026 10:15
to Tom Ashdown
Tom, Thank you. Before I sign, let's check the order form. Our current annual figure is £104,500, and the new form shows £125,000. Please confirm in writing what the £125,000 is made up of, and whether it is an annual price. I'll need that in writing. Robert Lindsay
Tom Ashdown 17 Aug 2026 08:19
to Robert Lindsay
Hi Robert, Sorry for the delay, I wanted to be sure before replying. Leave that with me: I'll confirm the breakdown of the £125,000 against the pricing and send it over today, so you have it in writing before you sign. I'll also keep the end date of 27 Aug 2026 in view so nothing lapses. Best, Tom

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