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Connor Webb chased two high priority tickets. Shona Baird said the fault is better but not gone and asked for one named owner and a time for the next update. Connor took ownership.

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As at Fri 9 Oct 2026

Connor Webb chased two high priority tickets. Shona Baird said the fault is better but not gone and asked for one named owner and a time for the next update. Connor took ownership.

Ask: Shona wanted one name and a time for the next update, and stressed what the customer is actually seeing.

Customer view: Her team say the issue is better but not gone, and she was short in tone. The first chase went unanswered for several days.

Next: Connor owns both tickets, is the single point of contact and promised an update by the end of 4 Nov 2025.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Messages3

First message2025-10-31

Last message2025-11-04

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Messages

Connor Webb 31 Oct 2025 08:00
to Shona Baird
Hi Shona, I'm following up on the recent tickets raised by your team. Two of them were marked high priority, and I want to make sure each one has an owner on your side and ours. Could you confirm whether the issues are still affecting your service desk users, and whether anything has changed since they were logged? Kind regards, Connor Support Engineer, BG-Demo
Shona Baird 4 Nov 2025 10:36
to Connor Webb
Connor, Sorry, been tied up with a nasty fault week. What's the customer actually seeing is my main worry, and right now my team say it's better but not gone. Can you tell me who's got the fault on your side? Let's not make this complicated. One name and a time for the next update will do. Cheers, Shona
Connor Webb 4 Nov 2025 10:47
to Shona Baird
Hi Shona, Understood. I own both tickets and I'll be your single point of contact until they're closed. I'll send an update by the end of today with what I've found, and I'll tell you plainly if anything needs a change on your side. Kind regards, Connor

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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