Order form for signature
Email thread Kenmure Business Telecom · sales
Tom Ashdown sent the Enterprise order form with a £134k total including implementation. CFO Robert Lindsay asked in writing for the recurring subscription amount before signing. Tom promised written confirmation the same day.
What was said
What this says
Current to 14 Oct 26Tom Ashdown sent the Enterprise order form with a £134k total including implementation. CFO Robert Lindsay asked in writing for the recurring subscription amount before signing. Tom promised written confirmation the same day.
Ask: Robert wants the contracted annual subscription separated from the total before he signs, and wants it in writing.
Customer view: He is careful and procedural, not hostile. The £134k is a total deal value that includes implementation, and it should not be read as the annual price.
Next: Tom must send the annual figure, checked against the order form, in writing. The thread does not show that follow-up or the signature.
The thread
Updated 9 Oct 26Messages
Tom Ashdown 12 Aug 2025 15:41Dear Robert, Please find the order form for the Enterprise tier attached for your signature. The deal amount is £134,500, which is the total and includes the one-off implementation fee. The order form sets out the annual subscription separately, so you can match each line to the proposal. We are hoping to have it signed by 14 Aug 2025. If anything does not match what you expected, tell me and I will put it right. Best, Tom
Robert Lindsay 13 Aug 2025 12:00Tom, Thank you. Which figure is the contracted one for the annual subscription? I can see the total but I need the recurring amount separately before I sign. I will need that in writing. Robert Lindsay- Tom Ashdown 13 Aug 2025 12:18Robert, Fair question. The £134,500 is the total deal value, implementation included, so it should not be read as the annual price. I will not quote the annual figure from memory, so I will confirm it against the order form and send it to you in writing today. Best, Tom