Booking a check-in

Email thread

On 29 Oct 2025 Marcus Bell asked Craig Ashwell to book a thirty-minute check-in covering usage, year-end fixes and how the contract end on 22 Aug 2026 fits his plans. No customer response in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

On 29 Oct 2025 Marcus Bell asked Craig Ashwell to book a thirty-minute check-in covering usage, year-end fixes and how the contract end on 22 Aug 2026 fits his plans. No customer response in the thread.

Ask: Marcus wants to understand why usage has picked up a little recently, and what Craig or Sunil want added or fixed before the end of the year. He also wants a first look at the contract end.

Customer view: there is no customer response in the thread, so Craig's intentions on renewal are not shown. The 22 Aug 2026 end date had passed by 9 Oct 2026 and the thread does not show the outcome.

Next: Marcus offered any morning the following week and to invite Sunil.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2025-10-29

Last message2025-10-29

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Messages

Marcus Bell 29 Oct 2025 11:19
to Craig Ashwell
Hi Craig, I'd like to get a check-in in the diary. Nothing urgent, I just want to keep us in regular contact now that the autumn is under way. What I'd like to cover: - How the teams are finding the brain day to day. Usage has picked up a little recently and I'd like to understand what has changed. - Anything you or Sunil want added or fixed before the end of the year. - A first look at how your contract end on 22 Aug 2026 fits with your plans, so there are no surprises later. I've pulled the numbers, so I can share my screen and take you through them. Shall we book thirty minutes next week? Any morning works for me, or just tell me what suits you and I'll fit around it. If you'd rather Sunil joined as well, say so and I'll invite him. Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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