What was said
What this says
Current to 13 Oct 26Sofia Marchetti invited Mandy Gasson to a BB-Demo webinar on Thursday 16 Jan 2025, pitched at debt, disputes and complaints by site. It is an invitation only, and there is no customer response in the thread.
Ask: Sofia Marchetti invited Mandy Gasson to an online webinar and asked for a one-line reply on attendance. She offered to add colleagues from credit and collections or the complaints team.
Customer view: there is no customer response in the thread, so interest is not shown.
Next: the pitch is about which record can be trusted when the ledger and a dashboard disagree, which is the value case for the brain among collections users.
The thread
Updated 9 Oct 26Messages
- Sofia Marchetti 31 Dec 2024 10:10Hello Mandy, I hope the end of the year is going smoothly for you and the team. I am writing to invite you to a BB-Demo webinar on Thursday 16 Jan 2025. It is held online, so there is no travel involved, and I will send the joining details nearer the date. I thought of you in particular because the session should be relevant to how your team looks at debt, disputes and complaints by site, and to the question of which record you can trust when the ledger and a dashboard disagree. I would rather you judge that for yourself than take my word for it. If the date does not suit, tell me and I will make sure you still get the main points afterwards. If anyone else in credit and collections, or in the complaints team, would find it useful, let me know and I will add them to the invitation. Could you reply to say whether you plan to attend? A one-line answer is fine. Best regards, Sofia Marchetti Head of Customer Success, BB-Demo