Salesforce connector sync error

Email thread

Support thread: Javier Ortiz reports a Salesforce connector error, 'Authentication failed, check API token', though the token is valid. Bethan Lister's last message asks him to disable and re-enable the connector.

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What was said

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Current to 11 Oct 26

Support thread: Javier Ortiz reports a Salesforce connector error, 'Authentication failed, check API token', though the token is valid. Bethan Lister's last message asks him to disable and re-enable the connector.

Ask: Bethan picked up the ticket on 10 Sep 2026 and asked for the exact error. Javier replied on 15 Sep 2026 that the token is valid in Salesforce.

Customer view: the connector is failing despite a verified token. Bethan's reply on 16 Sep 2026 is the last message and the thread shows no resolution.

Next: Javier tries disabling and re-enabling the connector.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-09-10

Last message2026-09-16

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Messages

Bethan Lister 10 Sep 2026 11:24
to Javier Ortiz
Hi Javier, I've picked this up. Just so I've got this right, you're seeing the Salesforce connector showing a sync error on the admin dashboard? Can you tell me what the error message says exactly? Thanks, Bethan
Javier Ortiz 15 Sep 2026 08:42
to Bethan Lister
Hi Bethan, Yes, the error is 'Authentication failed, check API token'. I've verified the token in Salesforce and it's still valid. Cheers, Javier
Bethan Lister 16 Sep 2026 17:51
to Javier Ortiz
Thanks. Can you try disabling the connector from the brain's admin panel and re-enabling it? That often refreshes the auth. Let me know what you see. Thanks, Bethan

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