Renewal, contract and pricing
Email thread Linthorpe Trade Supplies: documents · sales
Tom Ashdown sent the renewal order form at £22k a year. Finance Director Pauline Metcalfe called it a jump from the current fee and asked why. Tom offered a value call with Marcus and pressed for signature.
What was said
What this says
Current to 11 Oct 26Tom Ashdown sent the renewal order form at £22k a year. Finance Director Pauline Metcalfe called it a jump from the current fee and asked why. Tom offered a value call with Marcus and pressed for signature.
Ask: Tom wanted the renewal order form signed by the end of the week at £22k annually. Pauline replied that this was a jump from the current fee and asked for an explanation.
Customer view: She questioned the price, not the product. Tom's answer was that renewal pricing had changed, plus an offer of a value call with Marcus Bell.
Next: The thread ends on 31 Jul 2026 with no signature and no customer reply to the offer. The evidence does not show the previous fee.
The thread
Updated 9 Oct 26Messages
Tom Ashdown 29 Jul 2026 11:29Hi Pauline, I've got the renewal order form ready for you to sign. The subscription is £22,000 annually. Can we get this back by end of week? Cheers, Tom
Pauline Metcalfe 31 Jul 2026 13:51Tom, The £22,000, that's a jump from our current fee. Can you explain why? Pauline- Tom Ashdown 31 Jul 2026 15:36The pricing on renewals has changed. I'm happy to set up a call with Marcus to walk you through the value we've delivered. We do need to get the form signed to keep you live. Leave that with me. Cheers, Tom