What was said
What this says
Current to 11 Oct 26Tom Ashdown proposed the Starter tier at a first-year total of 24,525 including implementation. Pauline Metcalfe, Finance Director, asked to reduce users, asked about multi-year terms and whether the implementation fee is negotiable.
Ask: Pauline asked three things: a lower user count to start, multi-year terms, and a negotiable implementation fee. Tom answered yes to all three and proposed a call to work through the numbers.
Customer view: engaged and commercially minded, with price and commitment the focus. She then asked for Thursday afternoon, after 14:00.
Next: the call decides the numbers. First-term discounts are capped at 20%, so concessions on fee and users need care.
The thread
Updated 9 Oct 26Messages
- Tom Ashdown 6 Jun 2024 12:44Pauline and Darren, I've attached the proposal we discussed. The Starter tier is right for your team: 15 users, your four key systems connected, and a month of onboarding. The total is 24,525 for the first year including implementation. Happy to walk through any part of it. What questions do you have? Best, Tom
- Pauline Metcalfe 11 Jun 2024 08:23Tom, Thanks for this. A couple of things: can we reduce the user count to start with, and what terms do you offer for multi-year? Is the implementation fee negotiable? Pauline
- Tom Ashdown 12 Jun 2024 10:59Pauline and Darren, Yes to all three. We're flexible on user count, we do annual or multi-year, and the implementation fee is negotiable. Let's get a call in to work through the numbers. Cheers, Tom