Follow-up from our review call
Email thread Grisedale Search & Selection: documents · cs
Marcus Bell summarised the review: usage up on the previous quarter, one closed ticket, room for more users. Stuart Haworth said the headline was good and asked what renewal costs. Marcus restated £20k and passed pricing to Priya Raman.
What was said
What this says
Current to 11 Oct 26Marcus Bell summarised the review: usage up on the previous quarter, one closed ticket, room for more users. Stuart Haworth said the headline was good and asked what renewal costs. Marcus restated £20k and passed pricing to Priya Raman.
Ask: Marcus left the short version of the numbers and pointed to spare capacity on 15 users.
Customer view: Stuart said the headline was good and that Lauren says the consultants like it. His only question was the renewal cost, with pricing to go through Priya.
Next: Priya to pick up renewal pricing, and Marcus to look at any consultant requests before renewal.
The thread
Updated 9 Oct 26Messages
Marcus Bell 4 Mar 2025 09:22Hi Lauren, Hi Stuart, Thanks for your time on the call. I've pulled the numbers and wanted to leave you with the short version: - Usage is up on the previous quarter, and it's the same handful of people using it most days - Consultants are checking client accounts, open roles and complaints before they pick up the phone, which is what you bought it for - One support ticket in the last month, and it's closed - You're on Starter with 15 users, so there's plenty of room to bring more consultants in Your current term ends on 30 Apr 2025, so Priya will send over the renewal paperwork in good time. Happy to jump on a call if you'd like to look at anything in more detail. Shall we book half an hour? Thanks, Marcus
Stuart Haworth 7 Mar 2025 14:22Marcus, Good headline, thanks. Lauren says the consultants like it. What's it cost to renew, same as now? Speak to Priya on the price and we'll sort the renewal. Stuart- Marcus Bell 10 Mar 2025 08:20Hi Stuart, Thanks. Your current contract is £19,500 a year for 15 users. Anything on renewal pricing is Priya's side, so I've copied her in and she'll pick it up with you directly. Lauren, if any of the consultants have asked for something they can't see yet, send it over and I'll look at it before the renewal. Thanks, Marcus