Following up on your support ticket

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Support follow-up: Connor Webb asked whether a fix on BG-Demo's side had held. Dan Hosken replied on 22 May 2025 that it seems to be behaving and asked to keep the ticket open to the end of the week. Logistical, no commercial signal.

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What was said

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As at Fri 9 Oct 2026

Support follow-up: Connor Webb asked whether a fix on BG-Demo's side had held. Dan Hosken replied on 22 May 2025 that it seems to be behaving and asked to keep the ticket open to the end of the week. Logistical, no commercial signal.

Ask: Connor wanted confirmation that the change made on BG-Demo's side had held before closing the ticket.

Customer view: Dan said it is behaving now and nothing odd shows. He asked to leave the ticket open until the end of the week in case it returns.

Next: Close the ticket if Dan does not report a recurrence by the end of the week.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-05-22

Last message2025-05-22

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Messages

Connor Webb 22 May 2025 13:48
to Dan Hosken
Hi Dan, I am following up on the ticket you raised with us. The change we made on our side should have settled things, but I would rather hear it from you than assume. Could you let me know whether it has held since then, and whether anything still looks wrong to you on your side? If it is all behaving I will close the ticket. If not, send me whatever you are seeing and I will pick it straight back up. Thanks, Connor Support Engineer, BG-Demo
Dan Hosken 22 May 2025 15:07
to Connor Webb
Hi Connor, Thanks for checking. I had a look this afternoon and it seems to be behaving now. Nothing odd that I can spot. I would leave the ticket open until the end of the week just in case it comes back, then close it if you do not hear from me. Cheers, Dan

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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