What was said
What this says
Current to 13 Oct 26Rachel Dunmore sent invoice INV-076-0006 to Bernadette Lowry on 17 Feb 2026: net £32k, VAT £6,375, gross £38k, due 19 Mar 2026. Routine billing thread. There is no customer response in the thread.
Ask: Rachel asks Bernadette to confirm the PO number to quote on the remittance and whether invoices should go to her or to a shared accounts payable mailbox.
Customer view: there is no customer response in the thread, so the evidence does not show whether the invoice was paid or the routing confirmed.
Next: Rachel intends to update BB-Demo's records once Bernadette answers, so later invoices reach the right place first time.
The thread
Updated 9 Oct 26Messages
- Rachel Dunmore 17 Feb 2026 15:16Dear Bernadette, Please find attached invoice INV-076-0006 for Merriott Lyle Distribution, issued today, 17 Feb 2026. For your records: - Net amount: £31,875 - VAT: £6,375 - Gross amount: £38,250 - Due date: 19 Mar 2026 The invoice is currently unpaid and is not yet due. Payment terms are 30 days from the issue date. Could you confirm the PO number your team needs quoted on the remittance, and whether the invoice should go to you or to a shared accounts payable mailbox? I'll update our records so that future invoices reach the right place first time. If you spot anything that doesn't reconcile with your ledger, please reply with the invoice number and I'll look at it straight away. Kind regards, Rachel Dunmore, Finance Manager