Cairnlea proposal, updates and next steps

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Tom Ashdown sent an updated proposal with a dashboard-builder focus. Neil Metcalfe says Luke has contract tweaks, mostly on service levels and support, and will forward them.

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Current to 11 Oct 26

Tom Ashdown sent an updated proposal with a dashboard-builder focus. Neil Metcalfe says Luke has contract tweaks, mostly on service levels and support, and will forward them.

Ask: Tom revised the proposal around the dashboard builder Neil had mentioned and sent it to Luke as well.

Customer view: Neil reported contract tweaks from Luke, then said the comments are mostly about service levels and support. The customer is engaged but is testing the support terms.

Next: review Luke's comments against the tier's service levels and respond.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2025-01-17

Last message2025-01-21

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Tom Ashdown 17 Jan 2025 14:19
to Neil Metcalfe
Neil, Following our proposal discussion, I've updated the proposal with the dashboard-builder focus you mentioned. Sent it to Luke as well. When you've had a chance to look it over, happy to discuss any questions: either over the phone or in writing, whatever suits. Cheers, Tom
Neil Metcalfe 17 Jan 2025 16:27
to Tom Ashdown
Tom, Cheers for that. Luke's got a couple of tweaks on the contract side. Will get back to you early next week. Cheers, Neil
Tom Ashdown 20 Jan 2025 08:18
to Neil Metcalfe
No rush. Just let me know what Luke needs and we'll sort it. Tom
Neil Metcalfe 21 Jan 2025 15:59
to Tom Ashdown
Tom, Luke's just sent through some comments. Mostly around service levels and support. I'll forward them to you now. Neil

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