Following up on your support request
Email thread Lindqvarn Retail: documents · support
Support thread from 10 Apr 2026: store feedback data is behind what stores expect. Bethan Lister reproduced it. Karin Sjöberg then said the feedback form was updated weeks ago. No cause or fix is shown.
What was said
What this says
Current to 11 Oct 26Support thread from 10 Apr 2026: store feedback data is behind what stores expect. Bethan Lister reproduced it. Karin Sjöberg then said the feedback form was updated weeks ago. No cause or fix is shown.
Customer view: Karin Sjöberg was unsure at first how big the gap was, then confirmed the feedback form changed a few weeks earlier. She says the stores are asking for an update.
Support: Bethan Lister reproduced the issue on BB-Demo's side and passed it to engineers. The thread gives no cause, fix or resolution date.
Next: a form change followed by stale data points to a broken source, which is a connector sync issue. An update to Karin is owed.
The thread
Updated 9 Oct 26Messages
Bethan Lister 10 Apr 2026 10:04Hi Karin, Just so I've got this right: the store feedback data is not showing in the brain the way your team expects, and it has been like that for a few days. I've picked this up and I've been looking at it this morning. I can see the source is connected, so I'd like to rule a few things out before I say anything about cause. Can you try this and tell me what you see? 1. Open the store feedback page and run the same search your colleagues used. 2. Note the most recent entry that appears. 3. Send me a screenshot, with the exact wording of any message shown. Thanks, Bethan
Karin Sjöberg 14 Apr 2026 08:43Hello Bethan, Thank you for your note, and sorry for the slow reply. I wanted to ask the stores what they see before I answered you. I have attached the screenshot. The most recent entry is older than what the store managers expect, but not by a lot. A couple of the managers say it looks right to them, so we are not completely sure how big the gap is. Let us think about it together once you have looked again. Vänliga hälsningar, Karin- Bethan Lister 15 Apr 2026 09:39Hi Karin, Thanks, that screenshot helps. I've reproduced what you describe on our side, so it isn't something your team is doing wrong. I'm not going to guess at the cause yet. I've passed the details to our engineers and I'll tell you as soon as I know more. One more thing to check, so I'm not chasing the wrong thing: did anyone at Lindqvarn change the store feedback system recently, for example a new form or a new login for the connection? Even a small change is worth knowing about. Thanks, Bethan
- Karin Sjöberg 16 Apr 2026 10:18Hello Bethan, I asked our e-commerce team and the store systems colleagues. They tell me the feedback form was updated a few weeks ago, but nobody thought it would matter for the brain. I am sorry we did not mention it earlier. If you need anything more from us to look at the connection, please say so and we will arrange it. The stores are asking me about it, so I would be grateful for an update when you have one. Vänliga hälsningar, Karin