Booking time for your renewal conversation

Email thread

Marcus Bell took over the renewal conversation and booked a half-hour call with CFO Mats Eklund for Tuesday at 10:00 UK time. Mats asked for the usage numbers by email beforehand.

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Current to 11 Oct 26

Marcus Bell took over the renewal conversation and booked a half-hour call with CFO Mats Eklund for Tuesday at 10:00 UK time. Mats asked for the usage numbers by email beforehand.

Ask: Marcus Bell offered three slots and Mats Eklund chose Tuesday at 10:00 UK time, asking for the numbers by email first so he can read them.

Customer view: the same stance as in the earlier renewal notice thread: figures before conversation. Marcus committed to send usage numbers on Monday and to pass commercial points to Tom Ashdown.

Note: the thread does not show the call outcome. It shows a different BB-Demo customer success manager from the renewal notice thread.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-03-19

Last message2026-03-20

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Messages

Marcus Bell 19 Mar 2026 12:57
to Mats Eklund
Hi Mats, I hope you're well. I'm picking up the renewal conversation for Lindqvarn Retail with you, and I'd like to get something in the diary. I've pulled the numbers, and usage has grown nicely over the last quarter. I'd like to take you through them and hear what you want to see before the renewal. Shall we book half an hour? These slots would work on our side: - Tuesday at 10:00 - Wednesday at 14:00 - Thursday at 09:30 All times are UK time. Happy to jump on a call whenever suits. Thanks, Marcus
Mats Eklund 19 Mar 2026 15:37
to Marcus Bell
Marcus, Tuesday at 10:00 UK time works. That is 11:00 for us. Please send the numbers by email beforehand so I can read them first. Mats Eklund, CFO
Marcus Bell 20 Mar 2026 17:43
to Mats Eklund
Hi Mats, Thanks, that's booked for Tuesday at 10:00 UK time and the invite is with you now. I'll send the usage numbers over on Monday so you have them ahead of the call. The agenda is short: - usage over the last few months - who is asking the questions - the renewal timetable Any commercial points I'll pass to Tom Ashdown, so you get a proper answer. Thanks, Marcus

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