Following our discovery call: next steps for Lindqvarn

Hi Karin, hi Mats, Thanks for your time on the call today. Good to hear how you each see it. To recap what I heard: you want customer service, e-commerce and store feedback joined into one view of each customer segment, and you want it in a form the store managers can act on. We talked about the Enterprise tier, as you will want company-wide access and a proper security review. On the numbers, the indicative total value we discussed is £129,000. I'm saying that from the working notes, so I will confirm the exact figures in the proposal before anything is final. We are aiming to wrap up by 18 March 2025, which leaves room for a demo on your own data and the security work. No drama if that moves. Next step: let's get something in the diary for the demo. Could you each send me a couple of dates? Cheers, Tom

Tom, Thank you for the summary. Before a demo, I need the numbers first. What is the return? I would like to see what the brain replaces in our current reporting effort, and what the cost looks like next year, not only the first one. Our store investment plan and the e-commerce budget are fixed for this year, so I need to know where this would sit. Please send me the breakdown of the total value, including what is one-off and what recurs. Mats Eklund, CFO

Hi Mats, hi Karin, Fair questions, Mats, and thanks for being straight. I'll put together a one-page breakdown that separates the one-off implementation from the annual subscription, and shows what the second year looks like. I want to check it against our price book rather than quote it from memory, so leave that with me and you will have it before the demo. Karin, it would help to have your view on which teams spend the most time reconciling customer data by hand today. That gives Mats something concrete to set the return against. Happy to do a quick call with you on that first. Cheers, Tom