Finding time for a check-in
Email thread Brakkevoort Logistics: documents · cs
Daniel Okafor flags fewer account managers logging in. Pieter van Dam confirms he saw the drop, says two are still using spreadsheets, wants to fix it and asks for a concrete plan on who is using the brain and why not.
What was said
What this says
Current to 11 Oct 26Daniel Okafor flags fewer account managers logging in. Pieter van Dam confirms he saw the drop, says two are still using spreadsheets, wants to fix it and asks for a concrete plan on who is using the brain and why not.
Ask: Daniel asks for a short check-in because logins have fallen over the last few weeks. Pieter agrees to a Monday afternoon call and wants it concrete: who is using it, who is not, and why.
Customer view: Pieter owns the problem and acknowledges that two account managers still do shipper reviews in spreadsheets. He is engaged rather than disengaged, but the thread dated 23 Jan 2026 shows adoption slipping.
Next: Daniel brings a view of activity by person and by team and sends the invitation.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 21 Jan 2026 15:37Hello Pieter, Thank you again for your time on our last call. I would like to book a short check-in with you in the coming days, mainly to hear how the team is finding the brain at the moment. From my side I can see that fewer of your account managers have been logging in over the last few weeks than earlier in the winter. It may well be explained by the season or by how the weekly shipper review is now run, but I would rather ask you than guess. Would half an hour early next week suit you? I will work around your diary. Best wishes, Daniel
Pieter van Dam 23 Jan 2026 11:53Daniel, Thanks. To be clear, I also saw the drop. Two of the account managers are still doing their shipper reviews in spreadsheets. I want to fix that. Monday afternoon works. What is the plan for the call? Let's make it concrete: who is using it, who is not, and why. Groet, Pieter- Daniel Okafor 23 Jan 2026 13:47Hello Pieter, Thank you, that is very helpful, and I am glad you have seen it too. Monday afternoon is fine for me. I will send an invitation shortly. For the plan, I will bring a simple view of activity by person and by team, so we can look at it together and agree what to do about the spreadsheets. If there is anyone you would like on the call, just say and I will add them. Just to close the loop: I will have the invitation with you today. Best wishes, Daniel On 23 Jan 2026, at 11:53, Pieter van Dam wrote: > Monday afternoon works. What is the plan for the call? Let's make it concrete: who is using it, who is not, and why.