Arranging a conversation about your renewal

Dear Marloes, I hope you had a good Christmas. I am writing so that we are aligned on timing for the renewal, as your current subscription runs to 31 Mar 2026. A few points from my side, so you have everything in one place: - Your Growth subscription covers 40 licensed users and is billed quarterly in advance, as agreed. - Active usage has dipped over the last few weeks, which is partly the holiday period, but I would rather talk it through with you than assume. - A couple of tickets came in recently. I've logged both and I'll chase engineering today so that you have a clear status. Could we find thirty minutes in the first week of January? I would like to hear what Brakkevoort needs from the brain over the next year before we put any paperwork in front of you. If it helps, I can send a one-page summary of usage ahead of the call. Many thanks, Esther

Esther, Thank you. I am available in the first week of January, mornings preferably. Please send the usage summary beforehand, together with the renewal terms in writing. According to the contract, the term ends on 31 Mar 2026 and billing is quarterly in advance. I will check any terms against the contract before the call. I note the dip in usage. Please include the reason in the summary, and the status of the two tickets. Met vriendelijke groet, Marloes Hendriks