Check-in notes from our call

Hello Pieter, Thank you for your time on our check-in, and just to close the loop on what we covered. Usage is clearly moving the right way. More of your account managers are in the brain each week, and the number of active people is well up on the previous quarter, still comfortably inside your 40 licensed users. There were no support tickets in the last month, which I read as a good sign that the connectors are behaving. You mentioned wanting exception tickets seen before a shipper complains. I will put together a short example of how the weekly shipper review could pull calls and tickets onto one page, and I'll come back to you by the next check-in with it. How is the team finding it day to day? Anything your account managers have grumbled about, I would like to hear it. Best wishes, Daniel

Daniel, Thanks for the notes. Good summary. To be clear, the team is happy. Two account managers now open the brain before every shipper call. That is what I wanted. One ask: the example for the weekly review. Let's make it concrete. Use two real shippers from our data, not a mock-up. I want to show it in the next review. What is the plan for getting the remaining account managers on? I will take care of the internal push, you tell me what they need. Groet, Pieter