Finding time for a check-in
Email thread Brakkevoort Logistics: documents · cs
Marcus Bell asked Pieter van Dam for a short check-in. Pieter accepted for a Thursday morning and set the content: the shipper accounts the team checks most, and how to act on exceptions before shippers call.
What was said
What this says
Current to 11 Oct 26Marcus Bell asked Pieter van Dam for a short check-in. Pieter accepted for a Thursday morning and set the content: the shipper accounts the team checks most, and how to act on exceptions before shippers call.
Ask: Marcus proposed thirty minutes to review usage across the 40 licensed users. Pieter agreed and asked for an invite after his weekly shipper review.
Customer view: Pieter wants a concrete view of the most-checked shipper accounts and of exceptions before the shipper calls. This is a value question, not a complaint.
Next: Marcus should send the invite and bring that view. The evidence does not show the date of the call or its outcome.
The thread
Updated 9 Oct 26Messages
Marcus Bell 19 Sep 2025 15:49Hi Pieter, Hope the week has gone well. Following our last call, I'd like to book a short check-in so we can look at how your account managers are using the brain. I've pulled the numbers and a few things stand out: - usage across your 40 licensed users keeps moving in the right direction - exception tickets and shipper calls are being searched together more than before - there are a couple of ideas I'd like your view on for the next few weeks Shall we book thirty minutes early next week? Happy to work around your weekly shipper review. Thanks, Marcus
Pieter van Dam 22 Sep 2025 11:28Marcus, Good, let's make it concrete. Thursday morning works for me, after the shipper review. Send the invite and I will accept. To be clear, I want to see which shipper accounts the team is checking most and what we do about exceptions before the shipper calls us. Please bring that. Groet, Pieter