Follow-up from our quarterly review

Email thread

After the quarterly review, Pieter van Dam confirms the recap, wants the shipper-account breakdown and a date for quieter account managers, and says renewal talk should wait until after the next review.

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What was said

What this says

Current to 11 Oct 26

Ask: Pieter wants the breakdown by shipper account for his weekly shipper review, and a proposed date for a session for the quieter account managers, whom he will make attend.

Customer view: he accepts the recap but defers renewal: "let's talk after the next review, not before." The contract end of 31 Mar 2026 is now past, and the evidence does not show what followed.

Next: Natalie owes the breakdown and a session date.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-08-27

Last message2025-08-29

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Messages

Natalie Eze 27 Aug 2025 13:59
to Pieter van Dam
Hi Pieter, Thanks for your time today and for bringing Ilse. A quick recap so we both have it in writing. What we covered: - Usage across your account managers is up on the last quarter, and a few people are asking most of the questions. - You have 40 licensed users, so there is plenty of headroom for more of the team to come on. - Your contract runs to 31 Mar 2026, so we should plan the renewal conversation well ahead of that. Actions on my side: I will send the usage breakdown by shipper account, and suggest a short session for the account managers who have not yet logged in much. Tell me if I have missed anything. Best, Natalie
Pieter van Dam 29 Aug 2025 11:16
to Natalie Eze
Natalie, Thanks, this is accurate. Two points. First, send the breakdown by shipper account as soon as you can. I want to use it in our weekly shipper review. Second, the quieter account managers. What is the plan? Please propose a date for the session, and I will make sure they attend. Renewal: let's talk after the next review, not before. Groet, Pieter

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