Kickoff scheduling
Email thread Brakkevoort Logistics: documents · cs
Largely logistical: Laura Penhaligon proposed a kickoff and Pieter van Dam accepted Thursday at 10:00 with account managers and one IT colleague. He wants first connectors named and a date for the first shipper view, and asks for an agenda.
What was said
What this says
Current to 11 Oct 26Largely logistical: Laura Penhaligon proposed a kickoff and Pieter van Dam accepted Thursday at 10:00 with account managers and one IT colleague. He wants first connectors named and a date for the first shipper view, and asks for an agenda.
Ask: Pieter accepts Thursday at 10:00 and asks for a concrete session with named first connectors and a date for the first shipper view.
Customer view: Engaged and outcome-focused, though he replied five days after Laura's note.
Next: Laura should send an agenda before the Thursday session that covers connector order and the first shipper view date.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 26 Mar 2025 14:08Hi Pieter, I'm Laura, the implementation consultant who will be running your kickoff. Tom has handed over the notes from your earlier calls, so we shouldn't need to go over old ground. I'd like to book the kickoff for next week. It runs for about two hours and I'd like your account managers there, plus whoever looks after your CRM and your helpdesk, so we can agree which systems connect first. Would Tuesday or Thursday morning suit, say 10:00? If neither works, send me what does and I'll fit around you. Best wishes, Laura
Pieter van Dam 31 Mar 2025 17:28Laura, Sorry for the slow reply. Thursday at 10:00 works. To be clear, I will bring the account managers and one colleague from IT. What is the plan for the session? Let's make it concrete: I want to leave with the first connectors named and a date for the first shipper view. Please send an agenda beforehand. Groet, Pieter