Your BB-Demo renewal: Growth subscription ends 31 Dec 2025
Email thread Fairhallow Travel: documents · renewal
Marcus Bell sent the formal Growth renewal notice (£39,600, 40 licensed users, term ending 31 Dec 2025). COO Simon Ashworth replied tersely, asked for usage and monthly cost, and said the account would be reviewed at renewal.
What was said
What this says
Current to 11 Oct 26Marcus Bell sent the formal Growth renewal notice (£39,600, 40 licensed users, term ending 31 Dec 2025). COO Simon Ashworth replied tersely, asked for usage and monthly cost, and said the account would be reviewed at renewal.
Ask: Marcus wanted paperwork settled by 8 Dec 2025 and offered to talk through usage numbers. Tom Ashdown was copied to confirm terms and pricing.
Customer view: Simon gave no commitment. He asked who is using it and what it costs per month, which is a value question rather than a price objection.
Next: Send the usage numbers with a per-month cost framing and a named list of active users, so the renewal conversation starts from value.
The thread
Updated 9 Oct 26Messages
Marcus Bell 2 Oct 2025 08:01Hi Simon, This is the formal renewal notice for Fairhallow Travel's Growth subscription. The current term ends on 31 Dec 2025, and the contracted annual amount is £39,600 for 40 licensed users. I've copied Tom, who looks after the commercial side, so he can confirm the renewal terms and pricing with you directly. I'd like to get the paperwork settled by 8 Dec 2025 so there's no gap at the turn of the year. I've pulled the usage numbers and can send them over, or talk them through with you. Shall we book half an hour in the next couple of weeks? Thanks, Marcus Marcus Bell Customer Success Manager, BB-Demo
Simon Ashworth 3 Oct 2025 10:58Marcus, Noted. Send the usage numbers. Who's using it, and what's it costing us per month? We'll review at renewal. Simon