Connector sync issue

Email thread

Quaystead Marine Services: documents · support

Support thread: Olivia Grant diagnosed a Zendesk connector pulling the same field twice. Luke Oakes accepted and asked for a call, which Olivia booked for 17:00 the same day. Resolved quickly; no complaint raised.

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What was said

What this says

Current to 11 Oct 26

Support thread: Olivia Grant diagnosed a Zendesk connector pulling the same field twice. Luke Oakes accepted and asked for a call, which Olivia booked for 17:00 the same day. Resolved quickly; no complaint raised.

Ask: Luke Oakes, Head of Data, wanted help fixing a connector sync issue and asked for a walk-through call.

Customer view: He replied within hours and was cooperative. The thread shows no frustration, price comment or value question.

Next: The thread does not show whether the fix held after the call. A check that the Zendesk connector now loads cleanly would confirm it.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-04-22

Last message2026-04-22

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Messages

Olivia Grant 22 Apr 2026 13:07
to Luke Oakes
Hi Luke, I've had a look at your ticket and I think I've spotted the issue. Your Zendesk connector is trying to pull the same field twice, let me know if you want me to step through the fix with you. Cheers, Olivia
Luke Oakes 22 Apr 2026 15:44
to Olivia Grant
Thanks Olivia. That makes sense, yes, please walk me through it. Can we hop on a call? Luke
Olivia Grant 22 Apr 2026 16:23
to Luke Oakes
Perfect. I'll send you a calendar invite for 17:00 this afternoon, twenty minutes should do it. Cheers, Olivia

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