Following up on your support request
Email thread Brannock Medical Supplies: documents · support
Bethan Lister follows up a problem raised by the key-account managers. Helen Varley checks, confirms it works and thanks BB-Demo for dealing with it in a day. She is happy for the ticket to be closed.
What was said
What this says
Current to 11 Oct 26Bethan Lister follows up a problem raised by the key-account managers. Helen Varley checks, confirms it works and thanks BB-Demo for dealing with it in a day. She is happy for the ticket to be closed.
Customer view: Helen says it is working as it should and praises the speed: "dealt with in a day". She will tell the account managers they can carry on.
Gap: the thread does not say what the problem was.
Next: Bethan closes the ticket.
The thread
Updated 9 Oct 26Typesupport
Messages2
First message2025-03-24
Last message2025-03-24
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Messages
Bethan Lister 24 Mar 2025 17:59Hi Helen, Just so I've got this right: the problem your key-account managers flagged with us should now be sorted on our side, and I've picked up the follow-up so it doesn't sit. Can you try it again from your end and tell me what you see? If the managers are still seeing anything odd, send me the exact wording on the screen and I'll look at it first thing tomorrow. I'll leave the ticket open until I've heard back from you. Thanks, Bethan
Helen Varley 24 Mar 2025 18:44Hi Bethan, Thanks for coming back so quickly. I've just checked it and it's working as it should. I'll take that to the account managers in the morning so they know they can carry on. Good to see it dealt with in a day. Happy for you to close it. Thanks, Helen
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