Your support ticket: follow-up

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Brannock Medical Supplies: documents · support

Bethan Lister followed up a support ticket on CRM data in the brain. Sunita Bains confirmed on 22 Nov 2024 that results now look right and the ticket can be closed.

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Current to 11 Oct 26

Bethan Lister followed up a support ticket on CRM data in the brain. Sunita Bains confirmed on 22 Nov 2024 that results now look right and the ticket can be closed.

Ask: Bethan asked Sunita to rerun the same search and report anything that still looked off.

Customer view: Sunita checked a few records against the CRM, found they match, and agreed to closure, saying she would shout if it returned.

Next: The thread does not show the original fault or its cause, so the ticket category is not known from this record.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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First message2024-11-22

Last message2024-11-22

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Bethan Lister 22 Nov 2024 11:07
to Sunita Bains
Hi Sunita, I've picked up your ticket and wanted to check where things stand from your side. Just so I've got this right, the problem you reported was showing for the CRM data in the brain. Can you try it again now and tell me what you see? 1. Open the brain and run the same search you used before. 2. Check whether the results look right for your records. 3. Reply here with anything that still looks off, ideally with the exact text on screen. If it is all working, let me know and I will tidy up the ticket. I won't close it until you have confirmed. Thanks, Bethan
Sunita Bains 22 Nov 2024 12:47
to Bethan Lister
Hi Bethan, Thanks for following up. I ran the same search again and the results look right to me now. I checked a few of the records against the CRM and they match. You are fine to close the ticket. I will shout if it comes back. Regards, Sunita

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B