Data connector issue

Email thread

Bethan Lister asked Ravi Riley for the error message on a connector failing in the monthly data pull. Ravi re-ran it after a delay and said it works now, calling it a temporary issue. Resolved by the customer.

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Current to 11 Oct 26

Bethan Lister asked Ravi Riley for the error message on a connector failing in the monthly data pull. Ravi re-ran it after a delay and said it works now, calling it a temporary issue. Resolved by the customer.

Ask: Bethan asked Ravi to retry the monthly pull and report the error message seen on one connector.

Customer view: Ravi apologised for the delay, said it was working and thanked Bethan for the quick help. No error message was captured, so the cause is not known.

Next: Bethan asked to be told if it recurs.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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Messages4

First message2026-02-26

Last message2026-03-04

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Messages

Bethan Lister 26 Feb 2026 12:08
to Ravi Riley
Hi Ravi, I've picked this up on your ticket. Just so I've got this right, when you're running the monthly data pull, you're getting an error on one of the connectors? Can you try that again and tell me what error message you see? Thanks, Bethan
Ravi Riley 3 Mar 2026 15:14
to Bethan Lister
Hi Bethan, Sorry for the delay getting back to you. I've re-run it and it's working now. Must have been a temporary issue. Ravi
Bethan Lister 3 Mar 2026 17:42
to Ravi Riley
Great, glad it's sorted. If you see it again, just let me know. Thanks, Bethan
Ravi Riley 4 Mar 2026 13:40
to Bethan Lister
Will do. Cheers for the quick help. Ravi

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