What was said
What this says
Current to 11 Oct 26Third reminder sent on 2026-04-07 for INV-010-0001, the £12,000 Growth implementation fee, issued 19 Jan 2026 and due 18 Feb 2026. BB-Demo's ledger shows it unpaid. There is no customer response in the thread.
Ask: BB-Demo finance asked the Wexmoor payables supervisor to confirm the PO number and the exact name of the paying entity, or to say where the invoice sits in approval.
Customer view: the thread holds one message only, so there is no customer response. The evidence does not show why the invoice is unpaid.
Next: a reply is needed so the invoice can be reissued correctly if the PO or entity is wrong.
The thread
Updated 9 Oct 26Messages
- Rachel Dunmore 7 Apr 2026 12:02Hello Lorena, This is our third reminder on invoice INV-010-0001, please find it attached again for your records. To confirm the details: - Invoice number: INV-010-0001 - Issued: 19 Jan 2026 - Due: 18 Feb 2026 - Amount: £12,000 net, £12,000 gross, no VAT applied - Status in our ledger: unpaid The invoice is the one-off implementation fee for the Growth tier, raised under the order form Wexmoor signed with us. I understand from our earlier exchange that it may not have matched a PO on your side. Could you confirm the PO number, and the exact name of the paying entity, so I can reissue it addressed correctly if that is what your queue needs? If it is simply waiting for approval, please let me know where it sits and I will leave it with you. Kind regards, Rachel Dunmore Finance Manager