Finding time to talk
Email thread Lornefield Pensions Administration: documents · sales
Nell Ashcombe wrote personally to Douglas Baird to ask for a conversation. Douglas welcomed it and wants to hear BB-Demo's view too. Nell replied after a gap of several days and proposed Thursday at 10:00 with Daniel joining.
What was said
What this says
Current to 10 Oct 26Nell Ashcombe wrote personally to Douglas Baird to ask for a conversation. Douglas welcomed it and wants to hear BB-Demo's view too. Nell replied after a gap of several days and proposed Thursday at 10:00 with Daniel joining.
Ask: Nell asked for thirty minutes, with no slides, to hear where things stand and say plainly what BB-Demo could and could not do.
Customer view: Douglas welcomed the contact and wants to hear how BB-Demo sees things as well. Trustee commitments limited his availability.
Next: Nell apologised for the slow reply and proposed Thursday at 10:00, with Daniel attending because he knows the account's history best. The thread does not show Douglas confirming.
The thread
Updated 9 Oct 26Messages
Nell Ashcombe 30 Sep 2026 11:11Hi Douglas, Thank you for getting back in touch with Daniel. I'd like to pick this up myself, as one of the people who worked with you from the start. The simplest thing would be a conversation, with no slides. I'd like to hear where things stand for you now and what would be useful for your teams, and I can say plainly what we could and couldn't do. Would you have thirty minutes next week? Any day suits me, mornings if possible. Best, Nell
Douglas Baird 1 Oct 2026 12:16Dear Nell, Many thanks for your note, and for taking the time to write personally. I'd welcome a conversation, and in fairness I'd like to hear how you see things as well. Next week is rather full for me, I'm afraid, with trustee commitments on a couple of the days. Later in the week would be best, Thursday or Friday, and a morning would suit me better than the afternoon. If you could suggest a time, I shall do my best to keep it clear. Kind regards, Douglas Baird- Nell Ashcombe 6 Oct 2026 13:50Hi Douglas, Apologies for the gap, that one's on me. Thursday at 10:00 works well for us. I'll send an invitation after this, and if Friday is easier for you, say so and I'll move it. Daniel will join us, as he knows your account's history best. If there is anything you'd like us to have looked at beforehand, send me a line and I'll make sure it's ready. Best, Nell