Your Brackwell renewal: notice and next steps

Hi Gareth, This is the formal renewal notice for Brackwell Freight, so please treat it as the heads-up rather than anything you need to act on today. The position is: - You hold a Growth subscription, with the licensed users set out in your order form. - The current term ends on 30 Nov 2026. - The renewal would start on 1 Dec 2026. - Renewal terms and pricing will come from Tom, who I've copied. He owns the commercial side and will confirm the figures in writing, so I won't quote anything from memory here. I should also be straight with you about usage. I've pulled the numbers and the number of people using the brain each day is down again compared with the previous quarter. You asked in July what exactly Brackwell is paying for, and that question has not gone away. I'd rather we answer it properly before the renewal, not after. What I'd suggest: - A short call, half an hour, where I share my screen and go through usage by team and by person. - A look at which of your depots and account managers could be getting more from it, and which connectors are worth keeping. - Then Tom comes back to you with terms that reflect what we've found. Nothing is overdue on your account, and no tickets have been raised recently, which is good, but I don't want to read that as the whole story. If you tell me a couple of times that suit next week, I'll get something in the diary. Thanks, Marcus